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Utah Water Treatment

Why Pay More for a Utah Water Softener?

Why Pay More for a Utah Water Softener?

I lost a bid today!!  The reason why I lost the bid is because the homeowner informed me that my competitors made him believe that he should be “very careful” of water treatment companies that do not even have a storefront.  The dumbest thing about this whole experience for me is that when I first went to see the homeowner the install was going to be very difficult but I figured out a way to get a water softener installed for him.  So what happened at the end of the day is the homeowner had to call me to find out just how I was going to do the install in his home so that he could tell my competitor how to install his water softener.  Therefore, the homeowner was discouraged from buying from a company that does not have a storefront (us) and ended up buying from a company (them) that could not figure out on their own how to even install a water softener in the homeowner’s house!  On top of that the homeowner said, “I know I am going to pay a lot more for the water softener, but at least I’ll feel more comfortable.” Does that make sense?  It really does not, but hey, you can’t win them all, can you?

It’s true.  Royal Water Systems does not have a storefront.  We do not have a secretary to sit at a desk and answer phones.  We do not have an inside sales team to take sales leads and pass them on to commissioned paid outside salesmen.  We do not have a massive fleet of vehicles with insurance expenses as well.  It is not our effort to be the biggest water treatment dealer in Utah, only to be the best and we have found out that we do not need these things to install great products and offer 5-Star service to our customers.

Why don’t we have these things?  The reason why is because we do not have to pay rent or a mortgage on a building for a storefront.  We do not have to pay a salary to a secretary to answer phones and push paperwork around the office.  We do not have to pay for an inside sales force.  We do not have to pay for a high-paid outside salesman.  We do not have to pay for a fleet of vehicles and we do not have to pay for the insurance on these vehicles either.

It makes perfect sense.  When you see a casino or a great big tall bank skyscraper, who do you think built that great big building?  Who do you think pays for the staff?  The honest and simple truth is – their customers did.  Royal Water Systems does not believe in that.  We simply keep a warehouse to inventory our products in and then service our customers from our vans and we don’t need a lot of people to do it either as long as we install high quality systems that won’t be breaking down and giving us and the homeowner a lot of trouble.

I constantly bid against the biggest and most well-known water softener dealers in Utah.  Their bid is usually always around $3000 - $3500 and many times I find that my competitors really tried to stick it to the homeowner with a $5000 $6500 bid.  My bid for a water softener is almost always around $1500 - $1700 and most of the time my product is superior and sometimes far superior and I don’t just say that either.  I know that I am installing systems that will be absolutely trouble free for at least 15 years.  Also, you should understand that I don’t need a storefront or an inside sales team or an outside sales team or a fleet of vehicles to put a quality Utah water softener in your home that was made right here on the Wasatch Front and you don’t need me to have a storefront to make sure that the systems I put in your home will be serviced each year and have any and all filters changed. These systems are installed in your home they are serviced in your home.  I have to come to your home and do a water test and a plumbing inspection before I can ever even consider putting a water softener or a Reverse Osmosis drinking water system in.  I will also have to come to your home to service those systems when they need it.

So you can have it 1 of 2 ways:  You can spend $3000 - $6000 and help a water treatment company pay for their building and all their employees, their insurances, and their vehicles, etc.  Or you can spend $1500 - $1700 for a quality made water softener and have it installed.

Which would you rather do?


Sam Nielsen

Royal Water Systems



Quality Drinking Water Options in Utah

Quality Drinking Water Options in Utah

Some of the most common questions that come my way have to do with quality drinking water in Utah.  We realize that the best thing we can do at Royal Water Systems it to educate our customers on the options that are available to them and let them decide what type of system is the best for them but first of all it should be known that all of the systems are excellent systems, it just boils down to a matter of personal preference and choice.


You:  So many Utah families have no drinking water filter, or so they think they have no filter.  What these families do not realize is that they themselves are the filters!  Yes, it’s true – their body is what removes the impurities in their water.  What is not realized very much is that the incoming water to our homes can change at any moment and it’s no wonder that these families perhaps deal with a lot of sickness?  One question that every person should ask themselves is: “If someone took a noodle and put it into the water supply in your city and that noodle were to flow through all the pipes of the city and come out of your kitchen faucet, would you eat the noodle?”  If your answer to yourself were “No!” then why would you want to drink the water?

Refrigerator Filters:  Many families use refrigerator filters for their drinking water.  While it is true that any filter is better than no filter it should be known that refrigerator filters are the most basic type of filtration out there.  Refrigerator filters are simply about a fistful of granular activated carbon (GAC) that is sold to you for a huge price.  These filters are basically good for one thing – removing chlorine.  TDS (Total Dissolved Solids) readings from your refrigerator filter and your kitchen sink will be nearly the same.  Ice will usually be cloudy and usually there is still a white film, water spots and quite a mess right at the water / ice dispenser which continually has to be cleaned up.

Reverse Osmosis (RO):  This is probably the next most common drinking water purification system that is bought and installed in a Utah home.  RO is quite simply purified water.  Aquafina bottled water that is bought in nearly every store or gas station out there in the Western United States is simply RO water. A typical RO install will be underneath the kitchen sink unless the plumbing of the home can allow it to be installed in the basement.  A water line is usually run from the RO to the kitchen sink and through a dedicated faucet.  If the plumbing allows another line can be run to the refrigerator as well.  Some of the pros of an RO system are that at the refrigerator you will see crystal clear ice cubes, purified drinking water and no white film, mess or water spots on the refrigerator or in the water dispensing area.  RO Water is excellent for general cleaning in the home and the meals you cook will taste better if cooked in pure water.  RO Water can be used in irons and pretty much anywhere distilled water is used. Probably the two biggest cons of RO systems are the room they take up underneath the kitchen sink and also the fact the RO systems wash the impurities in the water to the drain meaning that an RO system will waste water to make pure water for drinking, cooking, and cleaning.  Another argument seems to be that; “RO water is not good for you because it has nothing in it.  It removes the good as well as the bad.”  This is a true statement, but it also needs to be taken into perspective as well, meaning that if you can raise your water quality from, lets say a -10 to 0, isn’t that a good thing?  One more argument seems to be the maintenance or filter changes required for a RO system.  In most homes, if the RO System can be plumbed to the refrigerator there is usually next to NO EXTRA COST at all in owning a RO System because the money you put into refrigerator filters every six months is usually about the same money you would put into keeping the filters changed in a RO system once per year and you will get far better water as well.

Ultra Filtration (UF):  UF is something that as a little newer to the marker than RO and is also a very common system the we install for people to meet their drinking water needs.  UF will filter down to the sub-micron level meaning that it will remove sediment, bacteria, cysts, turbidity, E. Coli, Typhoid, Cryptosporidium, Insecticides, herbicides, phenols and chlorine.  What UF does not remove from water is TDS meaning that it will leave in healthy minerals such as Calcium and Magnesium, which is water hardness.  UF systems take up far less room than an RO system does due to the fact that there is no storage tank needed.  It will also give you and endless supply of healthy drinking water as long as the filters are changed.


Ultraviolet Light (UV):  UV kills over 99% of all bacteria.  It can be used as a point-of-use or a point-of-entry system meaning you can simply treat your drinking water or treat the water to the whole house.  Many of our customers look for a single system that will treat all the water in their home and give them drinking water as well.  The best way to accomplish this is to install a whole house filter to remove chlorine and a host of other contaminants found in water, soften the water with potassium, and then process the water through a UV disinfection system.

If you’d like more information on drinking water or would like to explore what options are available to you in a little more depth, please feel free to contact us at Royal Water Systems, Utah’s water treatment specialists!

Happy Drinking!

- Sam Nielsen

Royal Water Systems